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Shipping Policy

For in-stock items, your order will be processed within 3 business days after it is placed. Please allow an additional 5 to 7 business days for shipping.

For pre-order items, please allow 60 to 90 days from the order date to receive your products.

Return & Exchange Policy

Return Eligibility​
We offer a 10-day (Calendar days) return guarantee from the date of receipt. To be eligible for a return after the 10-day period, your item must be unused, in its original condition, and in the original packaging.

Return Timeframe
You have 10 business days from the date of receipt to return an item.

Contact Us
Email our customer support team at sales@wheelwiser.com with your order number and reason for return. Please attach photos showing the current status of the purchased items.

Steps

  • Approval: Once your return request is approved, we will provide instructions on how to send your item back.

  • Shipping: Please use a trackable shipping service to return the item to us. We will cover the return shipping costs for returns made within the 10-day period. After the 10-day period, you will be responsible for the return shipping costs, unless the return is due to a defect or an error on our part.

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets the return criteria.

  • Refund: If your return is approved, we will process your refund to the original method of payment. Please allow [7-10] business days for the refund to reflect in your account.

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